Elevate Your Service Experience with Dynamics 365
Create lasting connections at every customer touchpoint
Trusted By:
83%
agree that great service will turn them from one-time into life-time shoppers
80%
market share growth for customer obsessed companies
90%
will leave your business if you deliver poor service
$7B
in incremental revenue for organizations resolving customer issues on the first contact
Dynamics 365
Dynamics empowers to deliver modernized service experiences at every customer touchpoint
Now you can deliver modernized service experiences at every customer touchpoint from Customer Service to Connected Field. Earn life-long loyalty with personalized and connected experiences and empower your frontline and transform your service operation
Service Agents
Customer Service Modernization
- improve first call resolution
- maximize agent productivity
- higher CSAT
- reduce service operation cost
reduce average agent handling time by as much as 73%
Technicians
Customer Service Modernization
- improve first call resolution
- maximize agent productivity
- higher CSAT
- reduce service operation cost
reduce technician travel time by as much as 50%
What you can do with
Connected Field Service with Dynamics 365
Transform and accelerate your field operations by using AI, IoT, and mixed reality.
Deliver Omnichannel Engagement
Meet the customers where they are with personalized and connected experiences delivered on their preferred channel.
Empower with self-service
Allow customers to help themselves and resolve issues through conversational assistants and knowledge management
Resolve issues quickly and efficiently
Empower your agents to drive faster resolution with increased productivity and collaboration.
Make data-driven decisions
Give proactive visibility to supervisors to improve agent performance, find coaching opportunities and plan for operational needs.
What you can do with
Customer Service
Modernization
Deliver end-to-end customer care solutions that harness data, AI, and collaboration.
Self-Schedule Service Appointments
Empower your customers with a one-stop self-service portal .
Seamlessly track performance metrics
Gain visibility, increase efficiency and standardise process with collected insights.
Self-Schedule Service Appointments
Resolve issues the first time and guide technicians via mobile app.
Self-Schedule Service Appointments
Deliver transparent and efficient work order scheduling.
Personalise experiences, enable service teams' productivity and optimise operations
Earn customers for life as you reimagine your service delivery with Dynamics 365