Accelerate Revenue Generation and elevate your customer experiences
Drive demand and close deals faster with Dynamics 365
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Delivering great customer experiences requires a 360-degree view of the customer from every role at every touch point
Customer
360-degree view of the customer at every touchpoint
Interacts with marketing campaign
Marketing
- Improve marketing efficacy and ROI
- Higher quality leads
- Better pipeline health
- Increase cross sell and upsell opportunity
Connects with seller
Sales
- Increase win rate
- Higher deal sizes
- Faster time to close
- Improve seller productivity
Receives ongoing support
Service
- Deliver more contextual and faster support
- Drive first time resolution
- Increase CSAT
- Reduce churn
Customer
360-degree view of the customer at every touchpoint
Interacts with marketing campaign
Marketing
- Improve marketing efficacy and ROI
- Higher quality leads
- Better pipeline health
- Increase cross sell and upsell opportunity
Connects with seller
Sales
- Increase win rate
- Higher deal sizes
- Faster time to close
- Improve seller productivity
Receives ongoing support
Service
- Deliver more contextual and faster support
- Drive first time resolution
- Increase CSAT
- Reduce churn
How Dynamics 365 help customers deliver great customer experiences
- Connects to 1st and 3rd party data sources
- Built on the Customer Data Platform (CDP)
- Delivers real-time Customer Journey Orchestration (CJO)
Dynamics 365 Sales
Sales
Dynamics 365 Customer Insights
Marketing
Dynamics 365 Customer Service
Service
Dynamics 365 Field Service
Service
Microsoft Dynamics 365 helps to deepen customer relationships and build long-term customer loyalty by enabling seamless and personalized customer experiences as well as empowering productivity and collaboration for sales, marketing, and service teams. These customer experience solutions offer next-generation AI capabilities across the customer journey, built on Microsoft’s comprehensive approach to security, compliance, privacy, and responsible AI.
The solutions are built on a powerful unified Microsoft data platform that enables connected data, actionable real-time insights, and customer engagement in the flow of work – to deliver connected, contextualized customer journey across marketing, sales and service interactions. Organizations can also build and extend their business applications with low-code Power Platform extensibility to customize to their needs.
Dynamics 365 Solutions
Dynamics 365 Sales
Empower sales teams with automation, contextual insights, and AI-powered assistance with Microsoft Sales Copilot.
Dynamics 365 Customer Service
Transform customer experiences by empowering agents to drive faster resolution using generative AI and automation.
Omnichannel Service
Build trust with customers by delivering seamless experiences across all channles, including conversational AI, live interative and self-service solutions.
Dynamics 365 Customer Insights
Combine data with real-time journey orchestration and next-generations AI. Start with the customer data platform or journey orchestration and create personalised marketing experiences your way.
Microsoft Relationship Sales
Transform relationship selling with Dynamics 365 Sales and LinkedIn Sales Navigator. Get actionable insights based on contacts’ activities, such as switching jobs or opening presentations in Smart Links.
Benefits of Leveraging the Dynamics 365 suite
Enhance Customer Relationships
Unify and enrich marketing, sales, and service data with AI to understand customers’ preferences – and foresee future opportunities in real-time. Engage with customers on their terms by orchestrating customer journeys, delivering content that matters to your customers, in context, at the right moment.
AI-enabled sales acceleration
Improve seller focus and productivity with next-generation AI, intelligent forecasting, and customer tracking in the flow or work. Help sellers engage with their customers in the right way and tome with AI-powered guidance and relationship insights
Data-Driven Decisions
Utilizing advanced analytics, identifying trends and patterns, and enabling data-backed decisions that boost conversions and revenue.
Boost ROI
Guarantee a higher return on investment, maximizing the efficiency of your marketing efforts through optimized sales funnel strategies. Transform leads into customers and customers into advocates, amplifying your revenue streams.
Meet your customers wherever they are
Grow revenue with the next generation AI capabilities of Dynamics 365